Processing time: approximately 5-7 working days.
Shipping time: approximately 10-15 working days.
All of our products are express shipped from China as they originate
from the factories there. This is why we are able to keep our
prices reasonable.
Special precautions are taken to ensure no issues with customs clearance upon arrival in your country.
Note: Please contact us at info@driplockerus.com if any issues involving customs
clearance arise. It is important that you contact us before responding
to any official queries as this failing to do so will limit the possible
avenues through which we can assist.
We offer 100% money-back guarantee within 30 days of your
order arriving, if your shoes arrive damaged, defective, or different
from what you have ordered. If 30 days have gone by since your purchase
has arrived, unfortunately, we can’t offer you a refund or exchange.
Returns: To be eligible for a return, your item must
be unused and in the same condition that you received it. It must also
be in the original packaging.
Postage costs in the event of a return are the responsibility of the buyer.
Please note: We reserve the right to reject any return which does not meet the aforementioned criteria.
If you are unsure about your size, email us and we will
be happy to help you with getting the right size. Finally, you can also
request a photo of the insole measurement together with your QC photos
to be 100% sure before they're dispatched to you!
To initiate a return: please contact us with your order number and a brief description of your issue at info@driplockerus.com
